Terms of Service
OVERVIEW
Welcome to Clara & Hayes! The terms “we”, “us” and “our” refer to Clara & Hayes. Clara & Hayes operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Clara & Hayes is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Clara & Hayes reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Clara & Hayes confirms acceptance. We must receive and process your payment before your order is accepted.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. Delivery times provided on our website are estimates and may vary depending on carrier operations and external factors beyond our control. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Once products have been transferred to the carrier, responsibility for delivery passes to the shipping provider.
SECTION 6 - INTELLECTUAL PROPERTY
All content included on this site such as text, graphics, logos, images and software is the property of Clara & Hayes and is protected by intellectual property laws.
You may not reproduce, distribute, modify, republish or exploit any content without prior written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor and have no control over.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content or accuracy of these websites.
If you access third-party websites, you do so at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Clara & Hayes is powered by Shopify, which enables us to provide the Services to you. However, any purchases you make are made directly with Clara & Hayes.
Shopify is not responsible for any aspect of sales between you and Clara & Hayes.
SECTION 10 - PRIVACY POLICY
All personal information collected through our store is subject to our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit reviews, feedback or suggestions, you grant us permission to use this content for promotional or operational purposes.
SECTION 12 - ERRORS AND OMISSIONS
Occasionally there may be information that contains typographical errors, inaccuracies or omissions.
We reserve the right to correct any errors and update information without prior notice.
SECTION 13 - PROHIBITED USES
You may not use the Services for unlawful purposes or to violate any laws or regulations.
SECTION 14 - TERMINATION
We may terminate your access to the Services at any time if you violate these Terms.
SECTION 15 - DISCLAIMER OF WARRANTIES
All services and products are provided “as is” and “as available” without warranties of any kind.
SECTION 16 - LIMITATION OF LIABILITY
Clara & Hayes shall not be liable for any damages arising from the use of our services or products.
SECTION 17 - INDEMNIFICATION
You agree to indemnify Clara & Hayes against claims arising from your violation of these Terms.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unenforceable, the remaining provisions will remain in effect.
SECTION 19 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Clara & Hayes regarding the Services.
SECTION 20 - ASSIGNMENT
We may assign or transfer our rights and obligations under these Terms without notice.
SECTION 21 - GOVERNING LAW
These Terms shall be governed by the applicable laws of the jurisdiction in which Clara & Hayes operates.
SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time.
SECTION 24 - CONTACT INFORMATION
Store name: Clara & Hayes
Company name: Dutch E-comm
Company Address
Van Echtenskanaal NZ 162
7891 AJ Klazienaveen
Netherlands
Warehouse Address
396 Coolidge Ave
Rockville Centre, NY 11570
United States
Phone: +1 251 373 2075
Email: support@clara-hayes.com
Customer Support Hours
Monday to Friday | 9:00 AM – 5:00 PM (ET)
Weekends | 11:00 AM – 4:00 PM (ET)
We aim to respond to all inquiries within 24 hours.