Shipping Policy
At Clara & Hayes, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.
1. General Shipping Information
We currently ship throughout the United States.
Shipping options, costs and delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly longer. If this happens, we will keep you informed.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase required.
4. Delivery Times
Here's what to expect once your order is processed:
Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 6–12 business days
Order Cutoff Time: 6:00 PM (ET)
Time Zone: Eastern Time (ET)
Delivery times may vary slightly depending on the destination and carrier conditions.
5. Shipping Restrictions
We currently do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or certain restricted locations.
6. Failed Delivery or Returned Packages
If a delivery fails due to incorrect address information or repeated unsuccessful delivery attempts, the package may be returned to us.
If this happens, we will contact you to arrange a new shipment. Additional shipping costs may apply.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us as soon as possible at: support@clara-hayes.com
We will work with the shipping carrier to investigate the issue and resolve the situation.
8. Shipping Policy Updates
We may update this shipping policy from time to time to reflect changes in our operations or to comply with advertising platform requirements.
The latest version will always be available on this page.
Last updated: march 13, 2026
9. Contact Information
Store name: Clara & Hayes
Company name: Dutch E-Comm
Company Address
Van Echtenskanaal NZ 162
7891 AJ Klazienaveen
Netherlands
Warehouse Address
396 Coolidge Ave
Rockville Centre, NY 11570
United States
Phone: +1 251 373 2075
Email: support@clara-hayes.com
Customer Support Hours
Monday to Friday | 9:00 AM – 5:00 PM (ET)
Weekends | 11:00 AM – 4:00 PM (ET)
We aim to respond to inquiries within 24 hours.