Shipping Policy
At Clara & Hayes, we offer reliable and efficient shipping to customers in the United States, Canada, and the United Kingdom. Please read below for everything you need to know about how we ship your order.
1. Where We Ship
We currently ship to the following countries:
- United States (all 50 states, excluding PO Box and military addresses)
- Canada
- United Kingdom
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays. Order cutoff time: 6:00 PM Eastern Time (ET).
During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed if this applies to your order.
3. Shipping Rates
Free Shipping – We offer free standard shipping on all orders to all supported countries, with no minimum purchase required.
4. Delivery Times
Here is what to expect once your order is processed:
Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 6–12 business days
Order Cutoff Time: 6:00 PM (ET)
Time Zone: Eastern Time (ET)
Delivery times may vary slightly depending on the destination and carrier conditions.
5. Customs, Duties and Import Taxes (Canada and United Kingdom)
Orders shipped to Canada and the United Kingdom may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are determined by your local customs authority and are the responsibility of the customer — they are not included in the product price or shipping cost.
We are unable to predict the exact amount of any customs fees. We recommend checking with your local customs office before placing your order if you have concerns.
6. Shipping Restrictions
We currently do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or certain restricted locations.
7. Failed Delivery or Returned Packages
If a delivery fails due to incorrect address information or repeated unsuccessful delivery attempts, the package may be returned to us. If this happens, we will contact you to arrange a new shipment. Additional shipping costs may apply.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us as soon as possible at support@clara-hayes.com. We will work with the shipping carrier to investigate the issue and resolve the situation.
9. Shipping Policy Updates
We may update this shipping policy from time to time to reflect changes in our operations or to comply with advertising platform requirements. The latest version will always be available on this page.
Last updated: June 28, 2026
10. Contact Information
Store name: Clara & Hayes
Company name: Dutch E-Comm
Company Address
Van Echtenskanaal NZ 162
7891 AJ Klazienaveen
Netherlands
Warehouse Address
396 Coolidge Ave
Rockville Centre, NY 11570
United States
Phone: +1 251 373 2075
Email: support@clara-hayes.com
Customer Support Hours
Monday to Friday | 9:00 AM – 5:00 PM (ET)
Weekends | 11:00 AM – 4:00 PM (ET)
We aim to respond to all inquiries within 24 hours.